The starting point for this book is a review of servant leadership and how many well-known authors have situated their view of this subject. It situates this concept in the context of foodbanks and the volunteer workforce, bringing together the personal narratives of individual volunteers. The issues which emerged from these stories are presented in reference to volunteering, supportive management, organisation, and reflections on the future of volunteer community groups.

The book also offers an explanation of the narrative approach utilised to record the personal stories of those involved, highlighting specific dominant themes in the narratives, which are framed with quotations to heighten understanding and meaning within the commentary. Reflection and discussion on the main points illuminate the detailed narratives, and underline the importance of the unpaid workforce. The conclusion includes some practical concerns, which will impact upon the future of the foodbank emergency food service, as we know it today.