A Clinical Guide to Organisational Health: Diagnosing and Managing the Condition of an Enterprise
Is your organisation healthy enough to survive and operate effectively? Popular organisational health checks generally focus on a company’s financial status and its ability to compete in the market. In the human body, healthy functioning of all the organs comes before addressing competitive fitness, and this should also be the case with organisations.
This book accepts the similarity between the functioning of living organisms and organisations as proposed by functionalists. This allows the adoption of a holistic diagnostic model, as used by medical practitioners, in order to determine an overall perspective of the state of health of an organisation. The model explores and diagnoses the functional categories of Survival, Protection, Operations, Information, Language and Strategy (SPOILS), before combining the health prognosis with fitness programmes. A single case study, based on an actual business, demonstrates the usage of the diagnostic model throughout the book and forms a link bringing the functions together.
Dr C. M. Dean has over 25 years’ experience in senior management and consultancy positions in large organisations, including IBM, Aviva and KPMG, as well as in training and tutoring Management and Business School students at various institutions. She is currently a director of a private consultancy company. The SPOILS model is a logical follow-on from her PhD research project, which was published in 2012 under the title Physiology of Organisations: An Integrated Functional Perspective by Cambridge Scholars Publishing (UK).
"The use of the physiology of the human body, as a complex system of systems, in a real time complex environment, provides a means to contextualising the abstractedness of the complex business domain within the familiarity of well known, even intuitive, features and experiences. In this way I have enjoyed the physiological approach, and the attendant thinking framework that has been amply supported by realistic case studies, as a real contribution to the analysis and visualisation of this complex domain."
Adriaan Vorster, Management Consultant
"I like the linkage to the functions of the human body. It certainly makes me consider my three teams in a different way and how it’s not necessarily the type/amount of work but the personal qualities and suitability of each individual to perform specific roles and their understanding how every aspect of an organisation fits together and is pivotal to healthy working practices. I thought the inserts were very good and I found these a useful aide memoire."
Helen Gilroy, Heathcare Manager
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